Strux Hair AB

Thank you for shopping with Strux Hair AB. Below is our Shipping Policy to help you understand how and when your order will be delivered.

1. Shipping Locations

We currently ship to:

• Sweden (Domestic)
• EU countries
• United Kingdom
• United States
• Other international destinations (case-by-case – contact us if unsure)

If we cannot ship to your country, we will notify you at checkout or by email before processing your order.

2. Processing Times

• Orders are processed within 1–3 business days (Monday to Friday, excluding holidays).
• Orders placed on weekends or holidays will be processed the next business day.

You will receive a confirmation email once your order has shipped, including a tracking number if available.

3. Estimated Delivery Times

Please note: delivery times may vary based on customs processing and carrier delays.

4. Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.

• Sweden: Free shipping on orders over [Insert Amount] SEK
• International orders: Shipping cost varies by country and weight
• Express options may be available at an additional cost

You’ll see the total shipping cost at checkout before confirming your order.

5. Customs, Duties & Taxes (International Orders)

For orders outside the EU:

• Your order may be subject to import duties, VAT, or customs fees upon arrival in your country.
• These charges are the responsibility of the recipient and are not included in our product or shipping prices.

We recommend checking your local customs regulations before placing an order.

6. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking link (if available). If you haven’t received your tracking information within 3 business days, please contact us at hello@struxhair.com.

7. Delays and Lost Packages

While we do our best to deliver on time, Strux Hair AB is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.

If your package is delayed or lost:

• First check with the shipping carrier using your tracking number
• Then contact us at hello@struxhair.com with your order number for assistance

8. Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error after placing your order, contact us immediately.

9. Contact Us

If you have any questions about your shipment, don’t hesitate to reach out:

Strux Hair AB
Viktor Rydbergsgatan 33
412 53 Gothenburg
Sweden
Email: hello@struxhair.com